Shipping Method and Rates
We ship via priority mail unless otherwise requested. Shipping charges are based on the total amount of your order. They are as follows:
|$0 - $50
|$51 - $100
|$101 - $200
|$201 - $300
|$301 - $500
|$501 - $800
||Complimentary (within the continental US)
These rates apply to US customers only. Please contact us for international shipping rates. There may be an additional charge for packages considered by USPS to be oversized. If you prefer a faster shipping method, please contact us to put in your request.
Returns and Exchanges
If you are not 100% satisfied with your purchase, simply contact us through email or phone for a Return Merchandise Authorization (RMA) number. For an eligible return, the merchandise needs to be in its original, unused condition within 7 days of date received for a merchandise exchange or refund. All merchandise should have tags still attached and must not be washed or worn. All refunds do not include the shipping and handling costs.
One time wear
specialty, formal, holiday, and birthday items are final sale and
non-returnable. No exceptions. This includes all sashes, headbands, birthday
hats, and dresses.
Clearance items are final sale and non-returnable. Clearance items are any item over 45% off. This includes any promotions, temporary discounts, or coupon codes that would bring your order discount to be 45% off or higher.
All holiday clothing
and accessories returned before the day of the holiday will be issued a store
credit only. No exceptions. This includes holiday Persnickety, Mustard Pie,
Giggle Moon, Moxie & Mabel, and all other clothing and accessories featured
in our holiday section. All holiday items are considered final sales the day of
the holiday and are non-returnable. Packages postmarked on or after the day of
the holiday will be refused.
Shoes and shoe box need to be in their original condition upon return. Any tape or labels adhered to the original box will be considered final sale and returned to you. Shoes returned without clips and or bows will be charged a $12.00 fee.
We are not responsible for any returned packages lost in shipping. Please be advised that until there is proof that we have received your merchandise, it is your property. For your protection, we suggest you send your return via Federal Express, UPS or by US Mail with insurance and delivery confirmation for tracking purposes.
13019 S HWY 475, Ocala, FL 34480
Looking to place an order of $150 or
more? Now you can take up to 4 weeks to pay it off with Cassie’s Closet Payment
Plan! Simply put down 20% using our code "Deposit20” during checkout or call
352-307-8334 during our regular business hours to place your order on our
Payment Plan. Take up to 4 weeks to pay it off and receive your items when your
order is paid in full!
Orders must be paid off within 6 weeks and must be paid via credit card. We do not deduct payments on a schedule; please call us to make your payments. We do not offer partial shipments or price adjustments on Cassie’s Closet Payment Plan. Any Payment Plan order that is not paid off by the due date will be sent a friendly reminder via email. If we are unable to contact you to collect payment in 5 business days from the first attempt, your Cassie’s Closet Payment Plan order will be cancelled and we will retain your 20% deposit.
Our customers reserve the right to change or cancel their Cassie’s Closet Payment Plan at any point. If you chose to cancel items from your order before it has been shipped, 20% deposit for cancelled items will be subtracted from your refund. Your 20% non-refundable deposit may not be used toward any other orders with Cassie’s Closet.
Once your Payment Plan order has been shipped, it is treated as a regular order. Any returns or exchanges will be processed according to our Return/Exchange Policy, minus the 20% on those items. If you choose to cancel the entire order, we will retain your initial 20% deposit. You can change items on your Payment Plan order to other items of equal value or more without penalty. By placing a Cassie’s Closet Payment Plan order, you agree to the terms and conditions above. Thank you for choosing Cassie’s Closet!